سياسة الاسترجاع

14 DAYS FOR EXCHANGE

For U.A.E orders, we have a free exchange policy on any unused product within 14 days from the day you receive the product. 

WAYS TO RETURN OR EXCHANGE

Simply drop us an email on customercare@alamalawane.com, call us on 

+971 (56) 5378989 or WhatsApp us on +971 (56) 5378989

REFUND

Once we receive and inspect your returned item(s), and upon approval, you will be refunded on your original payment method. Please allow some time for the refund to get reflected on your bank or credit card statement. Also please note that weekends, and public holidays will effect how fast the refund will get processed.

Note: Returning the order or the product takes place within 3 days from the date of receiving the order, provided that the product is unused
And in its original packaging, returns are not accepted after 3 days of receiving the medicine.

DAMAGES AND ISSUES

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Products that have been used and / or it has been longer than 3 days of receiving the order cannot be returned.

EXCHANGES

For U.A.E orders, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Currently we do not have an exchange option for international orders.